FAQ

What areas do you deliver to?

Newcastle upon Tyne / Gateshead / Ponteland / Tynemouth / Whitley Bay / Blyth / Morpeth / South Shields / Jarrow / Chester-le-Street
When do you deliver your meals?

Order before 11pm Thursday for delivery to your home or work address on Sunday and Wednesday.
What if I'm not going to be home?

No problem! On the day of delivery you will receive a text message and will have the option to leave your delivery in a safe place, with a neighbour or can be brought to your place of work. If left somewhere such as your back garden, a picture of the location will be sent to you via text message.
When and Where can I collect my meals from?

If you choose to collect your meals instead of having them delivered this can be done on Sunday and Wednesday morning between 07:00 and 10:30am from our unit in Blaydon. Spoonhead Nutrition Unit 24 Tundry Way, Blaydon, Newcastle upon Tyne NE21 5SJ
How long do the meals last?

The meals will stay fresh for 3 days upon delivery if kept refrigerated. If you are planning on eating the meals after 3 days please freeze them once they’re delivered to ensure freshness. All expiry dates are found on the food boxes themselves.
Can I freeze the meals?

We recommend that you freeze meals on the day of delivery if you aren’t planning on eating them in the recommended best before date on the packaging. Defrost thoroughly before cooking.