FAQ'S

Frequently Asked Questions

What if I'm not going to be home?


No problem! On the day of delivery you will receive a text message and will have the option to leave your delivery in a safe place, with a neighbour or can be brought to your place of work. If left somewhere such as your back garden, a picture of the location will be sent to you via text message.




When do you deliver your meals?


Order before 12pm Saturday for delivery to your home or work address on Sunday and Wednesday.




What areas do you deliver to?


Newcastle upon Tyne / Gateshead / Ponteland / Tynemouth / Whitley Bay / Blyth / Morpeth / South Shields / Jarrow / Sunderland / Chester-le-Street




How long do the meals last?


The meals will stay fresh for 3 days upon delivery if kept refrigerated. If you are planning on eating the meals after 3 days please freeze them once they’re delivered to ensure freshness. All expiry dates are found on the food boxes themselves.




Can I freeze the meals?


We recommend that you freeze meals on day of delivery if you aren’t planning on eating them in the recommended best before date on the food boxes.





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